Note to Cutomers

NOTE TO CUSTOMERS

FAIR USAGE POLICY

We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

IMPAIRMENT & DAMAGES

We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:

  1. Do not use the products
    2. Take proper snapshots of the products
    3. Keep the invoice copy with you

If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, WOW Skin Science and Medison health careis not responsible for any damages caused.

CHANGE OF PACKAGING

Packaging, bottles and communications at WOW Skin Science and Medison health careundergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.

In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.

SUSPENDING PROMOTIONS

Ā Medison health care reserve the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

For any queries feel free to reach out to our customer care team at medisonhealthcare0261@gmail.com.in who will be happy to clarify your concerns.

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